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Engineers reply in <15 minutes · 24/7

Talk to a real
engineer.

Pre-sales questions, support tickets, custom enterprise quotes, partnerships — pick the channel that fits, or use the form below.

✉️

Email

For general inquiries and pre-sales.

[email protected] →
🎫

Support Ticket

Existing customer? Open a ticket — typically answered in <15 min.

Submit a ticket →
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Network Status

Real-time incident updates and maintenance windows.

View status →
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Partnerships

Affiliate program, resellers, and channel partners.

Become a partner →
Send us a message

Tell us what you need — we'll get back fast.

Whether you're sizing up a single VPS, planning a migration of dozens of servers, or asking about a custom dedicated configuration — a real engineer reads every message.

  • ⚡
    <15 minute response

    Median first-touch time during business hours.

  • 🌐
    Multilingual support

    English, Deutsch, Español — pick whichever's most comfortable.

  • 🛡️
    No tier-1 script readers

    The first person who replies can actually fix the issue.

  • 📞
    Enterprise hotline

    Need a phone call instead? Mention it in the message — we'll set one up.

Contact Form

Replies usually arrive within minutes. Required fields are marked with their input outline.

By submitting, you agree to our privacy policy. We never share your email.
Contact FAQ

Before you send

A few quick answers to questions we get on the contact form a lot.

How fast will I get a reply?

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Median first-touch is under 15 minutes during business hours (08:00–22:00 UTC). Off-hours, expect a reply within the hour. Critical incidents on existing services route directly to the on-call engineer.

I'm already a customer — should I use this form?

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For account-specific support (billing, server issues, configuration changes), open a ticket from your client area — it lets us see your services without you having to copy/paste account info. Use this form for new pre-sales questions or anything that isn't tied to an existing account.

Do you offer phone support?

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Yes, on enterprise plans and for large migrations. Mention a preferred time and time zone in the message and we'll schedule a call. Walk-up phone support isn't offered because — honestly — tickets get resolved faster.

Can I get a custom quote?

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Definitely. Pick "Enterprise / Custom Quote" in the service dropdown and describe the workload — current provider, server count, CPU/RAM/storage needs, traffic profile, and any compliance requirements. We'll send a tailored proposal within one business day.

Where do my form messages go?

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They go straight to [email protected], which is monitored by the engineering team — not a generic CRM inbox. We never sell or share your email.